Guarantee & Return Policies

Satisfaction Guaranteed

Items returned must be unmarked, in the original package, unused and in absolutely new condition. All packaging, manuals, warranty cards, etc. that were in the original package must also be returned. A re-stocking fee will be charged for products returned in other than new condition. Custom and special orders are not cancellable and are non-refundable. Drop ship orders may not be returnable or may be subject to a restocking fee. Shipping charges, prescription drugs, vaccines, saddles, ultrasound instruments, books, videos, CD’s, DVD’s and software are not returnable.

Returns

Fill out back of packing slip and include with merchandise. Special order, drop ships, and custom merchandise may not be returnable or may be subject to a restocking fee. Prescription drugs, vaccines, saddles, ultrasound instruments, books, videos, CD’s, DVD’s and software are not returnable.

Damages & Shortages

Contact the delivering carrier immediately and save all packing material for inspection. Damages and shortages must be reported within 72 hours.

Valley Vet Supply disclaims responsibility for errors in pricing, for the use or misuse of any products described in this website, and for any losses incurred through the use of products according to methods described in this website. Always refer to and follow the label directions. Valley Vet Supply specifically does not authorize anyone, its agents or employees, to recommend any product sold by Valley Vet Supply in any way other than according to manufacturer's current label directions. Valley Vet Supply will not be responsible for carrier errors or delays caused by the carrier or the weather. We reserve the right to limit quantities. Prices subject to change without notice.