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Security

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Valley Vet Supply understands your concerns over Internet security.  Because we share your concerns, we've worked to develop a highly secure online ordering process - one that lets you shop and order with confidence.  And we offer an Order Security Guarantee that gives you 100% protection for your credit card transactions at ValleyVet.com.

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Order Security Guarantee
We are so confident that your information cannot be compromised as a result of shopping at ValleyVet.com, we guarantee your protection in the event of interception and use of your credit card. Our Order Security Guarantee means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at ValleyVet.com.

Here is how the guarantee works: most banks limit the customer liability in credit card fraud cases to $50. With our Order Security Guarantee, you will be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account which result from an order you've placed on our secure site.  To qualify for this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.

Where security starts
Using a combination of a leading e-commerce business software package and the security features built into most popular browsers, our site provides you with advanced online shopping security.

Our security measures begin when you place your first item in our shopping cart; this is automatic and requires no special action on your part.  Once you've placed the items you need in the shopping cart and pressed the "Checkout" button, your browser looks for a digital certificate* to confirm that it is in communication with ValleyVet.com.  Your order will continue once a positive ID is made.

After confirmation of the certificate is received, your computer and our server will begin communicating in secure mode, sending data back and forth in an encrypted format.  The powerful encryption features standard in most browsers will ensure the security of the data that is passed between us.

The final step in the order process is submitting your credit card number. Our site uses the industry standard Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to maintain the highest level of security.  Once you click the "Finish" button, your order is routed through to our highly secure internal system that is inaccessible via the Internet.

*We use Network Solutions software to enable the use of digital certificates. You can click on the secure site logo on the left panel to verify that ValleyVet.com is a Network Solutions secure site. For your security, the verification process happens in the background every time you place an order with us.

FAQ about security
  1. How do I know I'm using a secure browser?
    The most popular web browsers, Internet Explorer and Netscape Communicator (Navigator), use visual symbols to let you know when they are in secure mode.  These symbols are usually displayed at the bottom right or bottom left of the browser window.  The chart below shows the symbols used.

    security symbols


    You can also tell your browser is in secure mode by looking at the address window.  The address in standard, non-secure mode will begin "http://" whereas the address in secure mode will begin "https://".

  2. What if I'm using a browser that doesn't support security?
    We don't want you to worry about online security, so we've designed our site so that it will only process orders with browsers that support secure mode.  Netscape and Microsoft currently offer their most current browsers as free downloads.  Visit either company's web page for complete details.

  3. Do I have any other options for paying?
    If you are still not comfortable with sending your credit card number to us over the internet, please feel free to phone, fax, or mail your order to us. For telephone ordering or assistance, please call 1-800-419-9524 (outside the U.S. call 1-785-562-5106). Our fax number for orders is 1-800-446-5597 (outside the U.S. 1-785-562-5106 ext 300). Or, send your order to:

    Valley Vet Supply
    PO Box 504
    Marysville, KS 66508

    If you have any further questions regarding your online security, please contact us at 1-800-419-9524 or by e-mail at Service@ValleyVet.com.

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