Terms of Use

Effective Date: June 8, 2026.

1. User's Acceptance of Terms

Valley Veterinary Clinic, Ltd., d/b/a Valley Vet Supply ("Valley Vet," "us," "we," or "our") provides the Valley Vet site and related services (the Site) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced in this agreement (Terms of Use or Agreement) or on the Site. Our Privacy Policy is part of these Terms of Use.

Affirmative Assent.  In addition to any other method of acceptance, you affirmatively agree to these Terms of Use by clicking “I Agree,” “Place Order,” “Subscribe,” “Create Account,” or a similar button or checkbox presented to you in connection with your use of the Site, creation of an account, enrollment in a subscription or automatic renewal program, or completion of a purchase. You acknowledge that your electronic assent constitutes a legally binding agreement.

BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS OF USE, PLEASE EXIT THE SITE.

Arbitration Notice. This Agreement requires all disputes between you and Valley Vet (including its officers, directors, employees, agents, contractors, parents, affiliates, successors, and other companies under common control with us) to be resolved by binding arbitration on an individual basis, rather than by jury trials and class action proceedings.

Notice of SMS Messaging. This Agreement also governs Valley Vet's use of SMS (text) messaging with you as provided in section 24 below. By providing your phone number you agree to receive such messages and may opt out at any time.

2. Use of the Site

Valley Vet provides you with access to and use of the Site, subject to your compliance with these Terms of Use. The Site may only be used for lawful purposes. You are responsible for the consequences of your communications, uploads, transmissions, and posting of information on or through the Site, and for any use of the Site by anyone accessing it using your login information. By submitting information through the Site, you represent that you are 18 years of age or older. You represent and warrant that any information you transmit to the Site is truthful, accurate, not misleading, and offered in good faith, and that you have the right to transmit such information.

3. Pharmacy, Health, and Other Content is for Informational Purposes Only

All content available on the Site is provided for informational purposes only. All content available in any pharmacy portion of the Site, or in any other health portion of the Site, is provided for informational purposes only. Such information is not intended to be, and is not professional veterinary, medical, or human health advice, or a substitute for such advice, or for diagnosis, treatment, cure, or prevention of any health conditions for people or animals, and you should not rely on it as such. You should always seek the advice of a licensed veterinarian or medical doctor if you have any questions about any of the information you receive from the Site. We do not represent or guarantee that such information is accurate, complete, or timely. We offer information, articles, and advice through the Site for educational purposes only. Any information offered through the Site is not intended to diagnose, treat, or cure people or animals, and is not a substitute for veterinary care provided by a licensed veterinarian, or medical care provided by a licensed medical doctor, as applicable.

Regulatory and Product Use Disclaimer. Products sold or referenced on the Site may be subject to federal or state regulatory requirements, including those administered by the U.S. Food and Drug Administration or the U.S. Department of Agriculture. Nothing on the Site constitutes a representation that any product is approved for a particular use, species, dosage, or condition. Any decision regarding product use, including off-label use, is made solely at your own discretion and risk and should be discussed with a licensed veterinarian or medical professional.

4. Licenses for Use of the Site and Information

The Site, including all of its contents, such as text, images, and the HTML used to generate the pages, are the property of Valley Vet or its suppliers or licensors, and are protected by copyright, trademark, and patent laws of the United States, or by foreign countries or laws. Except as otherwise provided in this Agreement, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any such materials from this Site, in whole or in part, for any public or commercial purpose without our specific written permission. We grant you a personal, non-exclusive, non-transferable license to access the Site and to use the information and services contained on the Site, subject to your compliance with these Terms of Use. You grant us a non-exclusive, royalty-free license to use any content you provide on the Site for any purpose, subject to the express provisions of these Terms of Use.

5. Changes to these Terms

We may update these Terms of Use from time to time. Such changes will be effective upon posting them. Your continued use of the Site after revised Terms of Use are posted, or your affirmative acceptance of revised Terms of Use where required, constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue use of the Site.

6. Changes to the Site

We reserve the right to terminate, change, suspend, or discontinue any aspect of the Site, including information, data, text, sound, photographs, graphics, video, messages, or other materials, as well as features and hours of availability. These and any other changes to the Site may be made in our sole discretion, and without prior notice to you. Valley Vet will not be liable to you or any other party for making such changes. We may also impose rules for and limits on use of the Site, or restrict your access to all or any part of the Site, without notice or penalty.

7. Copyright

The Site, and all content available on the Site, is protected by copyright. Unless otherwise specified on the Site, no portion of the Site may be copied, republished, transmitted, or distributed in any way without Valley Vet's prior written permission. Any such use of the Site's content for any purpose not authorized under these Terms of Use is a violation of the copyrights of Valley Vet (or other entities where indicated). Written permission for all uses of the Site other than as expressly authorized under these Terms of Use, including linking to any page of the Site other than the home page, must be obtained from Valley Vet in advance. Any such request should be submitted by email to [email protected]. The use of the Site, or of any content available on the Site, on any other website or networked computer environment is prohibited. All design rights, compilation rights, and other intellectual property rights in the Site, and the related goodwill, are proprietary to Valley Vet or its licensors, whether such rights are registered or unregistered.

8. Trademarks

All trademarks, servicemarks, logos, and trade names on the Site-whether registered or unregistered-are proprietary to Valley Vet, or to other companies where indicated. You may not reproduce, download, or otherwise use any such trademarks, servicemarks, logos, or trade names without the prior written permission of Valley Vet, or other appropriate owner.

9. Prohibited Activities

When using the Site, you must not:

• send or otherwise transmit to or through the Site any unlawful, infringing, harmful, harassing, defamatory, threatening, vulgar, or otherwise objectionable material of any kind;
• misrepresent your identity or affiliation in any way;
• access data, servers, or accounts that you have not been authorized to access;
• post material that is not your own, or that you do not have permission to use, such as copyrighted materials, trade secrets, or other material that infringes on another's intellectual property, privacy, or publicity rights;
• interfere in any way with the security of the Site or our networks, or attempt to use the Site to gain access to any other computer system;
• attempt to, or actually probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures without proper authorization;
• attempt to, or actually interfere with service to any user, host, or network, including by submitting a virus to the Site, overloading, "flooding," "mailbombing," or "crashing"; or sending unsolicited email, including promotions or advertising of products or services;
• violate any applicable laws or regulations, or encourage conduct that may do so; or
• assist or permit any person engaging in any of the activities described above.

10. Site Security

You are prohibited from violating, or attempting to violate, the security of the Site. Any such violation may result in criminal and civil penalties against you. Valley Vet will investigate any alleged or suspected violations, and if a criminal violation is suspected, we will cooperate with law enforcement agencies in their investigations.

11. Unsolicited Ideas

We do not accept or consider unsolicited ideas, including ideas for new products or services. You should not transmit any material to this Site that you consider to be confidential or proprietary. Any material that you transmit to this Site will be considered non-confidential and non-proprietary. Except as expressly provided in our Privacy Policy, you give Valley Vet an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, transmit, and distribute any such information. You also agree that Valley Vet has the right to use any concepts, know-how, or ideas that you or someone acting on your behalf transmit to the Site, without any payment or accounting to you or others.

12. International Use

We control and operate the Site from our offices in the United States of America, and all information is processed within the United States. We do not represent that materials on the Site are appropriate or available for use in other locations. Those who choose to access the Site from outside the United States do so voluntarily, and are responsible for compliance with their local laws. Any offer for any product, service, information, or promotion on the Site is void where prohibited.

13. Links to Other Websites

The Site may contain links to other websites for your convenience. If you follow these links, you will leave the Site. Some of these third-party websites may use Valley Vet's trademarks, servicemarks, or logos under license from Valley Vet. We are not responsible for the availability or content of these other websites, or for any experience you may have with such third-party websites, whether Valley Vet is affiliated with the owners of such websites or not. Our decision to provide links to these websites should not be interpreted as endorsement or approval by Valley Vet of the organizations sponsoring such third-party websites, or of their products or services.

14. Copyright Claims

The Digital Millennium Copyright Act (DMCA) provides recourse to copyright owners who believe their rights under the United States Copyright Act have been infringed on the internet. If you are a copyright owner, or the agent of a copyright owner, and you believe that any content on the Site infringes your copyrights, you may submit a notification under the DMCA. Valley Vet's designated copyright agent to receive notifications and counter-notifications of claimed infringement can be reached by mail addressed to Valley Vet Supply, Attn: Copyright Agent, 1118 Pony Express Hwy., Marysville, Kansas 66508.

15. Jurisdictional Issues

The Site is controlled and operated by Valley Vet from its offices within the state of Kansas, in the United States of America. It is aimed for users located in the United States. Persons who choose to access the Site from outside the United States do so on their own initiative and are responsible for compliance with local laws, if applicable. Access to the Site from jurisdictions where the contents of the Site are illegal or penalized is prohibited. No information from the Site may be downloaded or otherwise re-exported (i) into a country or to a national or resident of a country to which the United States embargoes or sanctions goods, services, or technology; or (ii) to anyone on the United States Treasury Department's list of Specially Designated Nationals, or the United States Commerce Department's Table of Denial Orders. By using information from the Site, you represent and warrant that you are not on any such list; are not located in any such country; and are not a national or resident of any such country.

16. Termination of Use of Site

Valley Vet may terminate your use of the Site at any time, in our sole discretion. In the event of such termination, you must immediately destroy any content obtained from the Site, including all copies of such content. The provisions of these Terms of Use that contemplate continuing obligations following termination-including the provisions regarding dispute resolution, Site security, prohibited activities, copyrights, trademarks, user submissions, disclaimers, limitation of liability, indemnity, and jurisdictional issues-will survive any such termination.

17. No Guarantees

You acknowledge that Valley Vet does not represent or guarantee the accuracy, reliability, availability, timeliness, performance, completeness, or suitability of any of the materials or any other content available on the Site. You acknowledge that such content may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors.

Without limiting the foregoing, Valley Vet makes no guarantees regarding alerts, reminders, recommendations, or communications that may be generated or assisted by automated or artificial-intelligence-enabled systems.

18. Disclaimer of Warranties

ALL OF THE CONTENT AVAILABLE ON THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, VALLEY VET DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VALLEY VET DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VALLEY VET DOES NOT WARRANT THAT INFORMATION ON THE SITE IS ACCURATE, COMPLETE, OR USEFUL. VALLEY VET DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES REGARDING THE USE OR THE RESULTS OF THE USE OF THE CONTENT ON THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. Applicable law may not allow the exclusion of implied warranties, so some or all of these disclaimers may not apply to you.

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY SITE LINKED TO IT.

19. Limitation of Liability

TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL VALLEY VET BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR INDIRECT DAMAGES RESULTING FROM THE USE OF THE SITE; THE INABILITY TO USE THE SITE; LOSS OF PRIVACY; LOSS OF CREDIT; STOLEN IDENTITY; BREACH OF CONFIDENTIALITY OF PERSONAL OR OTHER INFORMATION YOU PROVIDE TO US; LOSS OF DATA; LOSS OF PROFITS; OR YOUR USE OF ANY WEBSITE REFERENCED OR LINKED-TO FROM THE SITE-EVEN IF VALLEY VET OR A VALLEY VET AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Applicable law may not allow this limitation of liability, so it may not apply to you.

TO THE EXTENT PERMITTED BY LAW, VALLEY VET?S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100.00) OR (B) THE TOTAL AMOUNTS PAID BY YOU TO VALLEY VET THROUGH THE SITE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM..

20. Indemnification

You agree to indemnify, defend, and hold harmless (including from reasonable attorneys? fees and costs) Valley Vet, its officers, directors, employees, agents, contractors, affiliates, parents, successors, and assigns from and against any claims, damages, losses, liabilities, or expenses arising out of or related to:

1. Your use or misuse of the Site or any products purchased through the Site;
2. Any content or information you submit or transmit;
3. Your violation of these Terms or any applicable law or regulation (including privacy, data protection, and electronic communications laws); or
4. Your infringement or alleged infringement of any intellectual property, privacy, or publicity rights of any third party.
5. Any claim arising from your misuse of veterinary products, pharmaceuticals, animal health products, prescription products, or regulated products purchased through the Site

Valley Vet may assume exclusive control of the defense at your expense.

21. Governing Law and Jurisdiction

This Site (excluding any linked sites) is controlled by Valley Vet from our offices in the state of Kansas, in the United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of Kansas, by accessing or attempting to access the Site, you and Valley Vet agree that any claim, cause of action, or dispute between you and Valley Vet will be governed by and construed under the statutes and laws of the state of Kansas, without regard to conflict-of-laws rules and the United Nations Convention on Contracts for the International Sales of Goods (which is expressly disclaimed). This includes, without limitation, any claim, cause of action, or dispute relating to your use or attempted use of the Site; your interactions and communications with Valley Vet; Valley Vet's collection, use, sale, disclosure, or deletion of your personal or other information; and your privacy, whether such claims are based in contract, tort, statute, equity, or other legal basis.

22. DISPUTE RESOLUTION; AGREEMENT TO ARBITRATE; CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AND INCLUDES A WAIVER OF CLASS ACTIONS, CLASS ARBITRATIONS, AND CERTAIN OTHER PROCEEDINGS.

A. Agreement to Arbitrate

Except as expressly provided below, you and Valley Vet agree that any dispute, claim, controversy, or cause of action arising out of or relating in any way to: (i) these Terms; (ii) the Site; (iii) any products or services offered, purchased, sold, distributed, or advertised through the Site; (iv) any communications between you and Valley Vet; (v) your account; (vi) SMS or mobile messaging communications; (vii) privacy, data collection, use, disclosure, storage, or deletion practices; or (viii) any relationship between you and Valley Vet, whether based in contract, tort, statute, fraud, misrepresentation, equity, product liability, warranty, consumer-protection law, or any other legal theory, shall be resolved exclusively by final and binding arbitration on an individual basis.

This arbitration agreement shall be governed by the Federal Arbitration Act ("FAA"), 9 U.S.C. § 1 et seq., and shall survive termination of these Terms and any relationship between the parties.

B. Mandatory Informal Dispute Resolution

Before commencing arbitration, the party seeking relief must first send a written Notice of Dispute to the other party. Any Notice of Dispute must include:

1. The claimant's full legal name;
2. Current mailing address;
3. Email address;
4. Telephone number;
5. Any account number associated with Valley Vet;
6. Any relevant order number(s);
7. A detailed description of the facts giving rise to the dispute;
8. The specific legal claims asserted;
9. The specific relief sought;
10. A calculation of all alleged damages; and
11. The claimant's personally signed declaration certifying that the information provided is true and correct.

Valley Vet shall send any Notice of Dispute to the email address or mailing address associated with your account. You must send any Notice of Dispute to:

Valley Vet Supply
Attn: Legal Department
1118 Pony Express Hwy.
Marysville, Kansas 66508

or such other address as Valley Vet designates in writing.

The parties shall have sixty (60) days from receipt of the Notice of Dispute to attempt informal resolution. No arbitration may be filed until the informal resolution process has been completed.

C. Mandatory Individualized Conference

As part of the informal resolution process, the parties shall participate in an individualized telephone or video conference regarding the dispute. Each party shall personally participate in the conference, except that a party may be accompanied by counsel. If either party fails to participate in good faith in the conference process, arbitration may not proceed until such requirement has been satisfied.

D. Small Claims Court Option

Notwithstanding the foregoing, either party may elect to pursue an individual claim in a small claims court having jurisdiction over the dispute, provided the claim remains in such court and proceeds solely on an individual basis.

E. Class Action and Representative Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND VALLEY VET AGREE THAT ALL DISPUTES SHALL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, REPRESENTATIVE PLAINTIFF, PRIVATE ATTORNEY GENERAL, OR PARTICIPANT IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION.

YOU AND VALLEY VET EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION IN COURT.

F. Class Arbitration Waiver

YOU AND VALLEY VET EXPRESSLY AGREE THAT NO ARBITRATION SHALL PROCEED AS A CLASS ARBITRATION, COLLECTIVE ARBITRATION, REPRESENTATIVE ARBITRATION, PRIVATE ATTORNEY GENERAL ARBITRATION, OR CONSOLIDATED ARBITRATION.

The arbitrator shall have no authority to hear or decide any class, collective, representative, or consolidated proceeding.

G. Arbitrability and Gateway Issues

Notwithstanding any rules of the arbitration administrator, all disputes concerning the interpretation, formation, enforceability, validity, applicability, scope, or waiver of this arbitration agreement shall be decided exclusively by a court of competent jurisdiction and not by an arbitrator.

The parties expressly agree that questions of arbitrability shall be resolved by a court.

H. Arbitration Administrator and Rules

Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, except as modified by these Terms. If AAA declines to administer the dispute, the arbitration shall be administered by National Arbitration and Mediation ("NAM") under its applicable consumer arbitration rules. If neither AAA nor NAM is available, the parties shall jointly select an alternative administrator.

To the extent these Terms conflict with any administrator rules, these Terms shall control to the fullest extent permitted by law.

I. Arbitration Procedures

For claims seeking less than $10,000, the arbitration shall be conducted through written submissions, remote video conference, telephone conference, or another streamlined procedure selected by the administrator unless the arbitrator determines an in-person hearing is necessary. For claims seeking $10,000 or more, the arbitration shall be conducted remotely unless the arbitrator determines that an in-person proceeding is necessary. The arbitrator may award only those remedies available under applicable law and these Terms. The arbitrator may not award relief to any person who is not a party to the arbitration.

J. Batch Arbitration Procedures

To promote efficiency and reduce unnecessary costs, if twenty-five (25) or more arbitration demands are submitted against Valley Vet that:

1. Are represented by the same law firm, affiliated law firms, or coordinated counsel;
2. Arise out of the same or substantially similar facts, transactions, products, services, representations, or legal theories; and
3. Share common questions of law or fact;

such matters shall constitute a "Batch Arbitration."

K. Bellwether Process

For any Batch Arbitration:

1. The parties shall first proceed with no more than twenty-five (25) individual bellwether claims.
2. The remaining claims shall be stayed.
3. The parties shall cooperate in selecting representative bellwether claims.
4. Following completion of the bellwether proceedings, the parties shall participate in mediation.
5. If claims remain unresolved after mediation, additional groups of claims may proceed in successive stages.

L. Stay of Non-Bellwether Claims

Any claims not selected for the initial bellwether process shall remain stayed and shall not proceed until completion of the applicable bellwether proceedings and mediation process.

M. Filing Fees and Costs

Payment of filing fees, administrative fees, and arbitrator compensation shall be governed by the applicable arbitration administrator's rules and applicable law.

Nothing in this Agreement shall be interpreted to require a consumer to pay fees prohibited by applicable law.

N. Attorneys' Fees and Bad-Faith Conduct

The arbitrator may award attorneys' fees and costs only where authorized by applicable law, contract, or arbitration rules.

In addition, the arbitrator may award fees, costs, sanctions, or other appropriate relief against a party or counsel who acts in bad faith, files frivolous claims, submits materially inaccurate information, refuses to participate in required pre-arbitration procedures, or otherwise abuses the arbitration process.

O. Injunctive Relief and Intellectual Property

Notwithstanding this arbitration agreement, Valley Vet may seek temporary, preliminary, or permanent injunctive relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, trade secrets, systems, networks, data, customer information, or business operations, including claims involving unauthorized access, scraping, bots, fraud, or misuse of the Site.

P. Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND VALLEY VET WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE THAT IS PERMITTED TO PROCEED IN COURT.

Q. Limitation Period

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIM SUBJECT TO THIS SECTION MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES. CLAIMS NOT BROUGHT WITHIN THAT PERIOD SHALL BE FOREVER BARRED.

R. Severability

If any portion of this Section 22 is found unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

If the class action waiver or class arbitration waiver is held unenforceable as to a particular claim, then that claim shall proceed in a court of competent jurisdiction and not in arbitration, while all remaining claims shall remain subject to this Section 22.

S. Survival

This Section 22 shall survive termination of these Terms, closure of any account, cancellation of any subscription, completion of any transaction, and the end of any relationship between the parties.

23. Other

Except as otherwise provided in these Terms of Use, if any provision of these Terms of Use is held to be unlawful, void, or unenforceable, that provision will be deemed severable, and will not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties regarding the subject matter. Any failure or delay on our part in enforcing our rights under these Terms of Use will not be considered a waiver of our rights. These Terms of Use will be enforceable by our successors and assignees. Without limitation, any provision of these terms which, by their nature, should survive termination of any account, subscription or purchase relationship, or use of the Site shall so survive, including, but not limited to, Sections 18, 19, 20, 21, 22, 23, 24, 25, 26, and 27.

24. Automated Access, Scraping, Artificial Intelligence Systems, and Unauthorized Use

In addition to the other restrictions set forth in these Terms, you may not, directly or indirectly, use, access, monitor, copy, collect, harvest, extract, reproduce, index, aggregate, store, transmit, or exploit any portion of the Site or its content through automated means except as expressly authorized in writing by Valley Vet.

Without limiting the foregoing, you may not use, permit, or attempt to use:

1. Any robot, bot, spider, scraper, crawler, harvester, indexing tool, extraction tool, data-mining tool, automated browser, automated purchasing tool, script, macro, software application, or similar automated technology;
2. Any artificial intelligence system, large language model, machine learning system, autonomous agent, AI assistant, retrieval system, training system, or similar technology to access, collect, analyze, reproduce, generate, train on, summarize, or otherwise use Site content or data;
3. Any software or technology intended to monitor pricing, inventory levels, product availability, customer activity, promotions, discounts, coupons, shipping information, or business operations;
4. Any automated means to place orders, reserve inventory, create accounts, submit reviews, communicate with Valley Vet, or interact with the Site;
5. Any technology designed to circumvent rate limits, access controls, authentication mechanisms, bot-detection systems, CAPTCHAs, robots.txt directives, security measures, or technical restrictions implemented by Valley Vet; or
6. Any technology that places an unreasonable burden on the Site or interferes with the operation, availability, performance, security, or integrity of the Site.

A. No License for AI Training or Commercial Data Use

No content made available through the Site may be copied, downloaded, reproduced, harvested, stored, transmitted, used to train, fine-tune, develop, test, validate, improve, benchmark, or operate any artificial intelligence, machine-learning, algorithmic, or automated decision-making system without Valley Vet's prior written consent.

Any permission granted to access the Site is limited solely to ordinary human use of the Site through generally available web browsers for legitimate personal or commercial purchasing purposes.

B. Competitive Use Prohibited

You may not use the Site or any information obtained from the Site for competitive analysis, competitive intelligence, price monitoring, market analysis, benchmarking, catalog replication, inventory monitoring, product database creation, lead generation, solicitation, or any other commercial purpose that competes with or could reasonably harm Valley Vet's business interests.

C. Monitoring and Enforcement

Valley Vet may employ technological measures to detect, monitor, prevent, limit, or block automated activity. You acknowledge and agree that Valley Vet may investigate suspected violations of this Section and may use logs, account records, network records, device information, and other available evidence in connection with such investigations.

D. Suspension and Termination

Valley Vet may immediately suspend or terminate access to the Site, cancel orders, restrict accounts, block IP addresses, disable credentials, or take any other action reasonably necessary to prevent actual or suspected violations of this Section.

E. Injunctive Relief

You acknowledge and agree that a violation of this Section may cause irreparable harm to Valley Vet for which monetary damages may be inadequate. Accordingly, Valley Vet shall be entitled to seek temporary, preliminary, and permanent injunctive relief, specific performance, equitable relief, and any other available remedies without the necessity of posting bond or proving actual damages, to the fullest extent permitted by law.

F. Reservation of Rights

All rights not expressly granted in these Terms are reserved by Valley Vet. No failure or delay in enforcing this Section shall constitute a waiver of any rights or remedies available to Valley Vet.

25. Proprietary Catalog Information; Data Use Restrictions

The Site contains proprietary information and materials developed, compiled, licensed, maintained, and curated by Valley Vet and its licensors, including product descriptions, product names, product titles, specifications, product attributes, product relationships, pricing information, inventory information, images, photographs, graphics, videos, metadata, product categorizations, taxonomies, compilations, databases, search results, recommendations, and all related content and information (collectively, "Catalog Content").

The Catalog Content reflects substantial investments of time, labor, expertise, technology, and financial resources and constitutes valuable proprietary business assets of Valley Vet and its licensors. The selection, coordination, arrangement, organization, enhancement, maintenance, and presentation of the Catalog Content are proprietary to Valley Vet and protected by applicable intellectual property, contract, unfair competition, and other laws.

Except as expressly authorized in writing by Valley Vet, you may not, directly or indirectly:

1. Copy, reproduce, republish, download, scrape, extract, harvest, collect, store, transmit, distribute, display, sell, license, or otherwise exploit any Catalog Content;
2. Create, maintain, supplement, update, enhance, verify, validate, or support any database, catalog, inventory system, marketplace listing system, comparison-shopping service, search engine, recommendation engine, or similar product or service using any Catalog Content;
3. Use any Catalog Content for competitive analysis, market intelligence, pricing intelligence, inventory monitoring, product matching, lead generation, solicitation, benchmarking, commercial research, or any purpose competitive with Valley Vet;
4. Use any Catalog Content to develop, train, fine-tune, test, validate, benchmark, improve, operate, support, or enable any artificial intelligence system, machine-learning system, large language model, retrieval system, autonomous agent, recommendation system, algorithmic system, or similar technology;
5. Create derivative works based upon any Catalog Content;
6. Aggregate, repackage, reformat, redistribute, syndicate, or commercially exploit any Catalog Content; or
7. Permit, facilitate, encourage, or assist any third party in engaging in any activity prohibited by this Section.

A. No Implied License

Except for the limited right to access and use the Site in accordance with these Terms for legitimate purchasing purposes, no license or other right is granted with respect to any Catalog Content, whether by implication, estoppel, exhaustion, waiver, or otherwise.

B. Systematic Collection Prohibited

Repeated, systematic, automated, or programmatic collection of Catalog Content, whether conducted through a single account, multiple accounts, multiple devices, multiple IP addresses, third-party services, artificial intelligence systems, agents, bots, crawlers, or any combination thereof, shall constitute a material breach of these Terms regardless of the amount of Catalog Content collected during any individual session, transaction, visit, or request.

Avoidance of technical restrictions, rate limits, account restrictions, bot-detection systems, robots.txt directives, access controls, or similar protective measures shall constitute additional evidence of a material breach of this Section.

C. Reservation of Rights

All rights, title, and interest in and to the Catalog Content are reserved by Valley Vet and its licensors. Nothing in these Terms transfers any ownership interest in any Catalog Content.

D. Irreparable Harm; Equitable Relief

You acknowledge and agree that unauthorized collection, use, disclosure, reproduction, or exploitation of Catalog Content may cause immediate and irreparable harm to Valley Vet for which monetary damages alone may be inadequate. Accordingly, Valley Vet shall be entitled to seek temporary, preliminary, and permanent injunctive relief, specific performance, equitable relief, and all other remedies available at law or in equity, without the necessity of posting bond or proving actual damages, to the fullest extent permitted by law.

E. Cumulative Remedies

The rights and remedies provided in this Section are cumulative and in addition to all rights and remedies available under contract law, copyright law, trademark law, trade secret law, unfair competition law, computer access laws, and any other applicable law.

26. SMS/Text Messaging, Mobile Terms & Conditions

Valley Vet offers its customers mobile alerts regarding marketing alerts, new product releases, events, rewards notifications, and cart reminders by SMS message (the "Service") on short code 72402. By participating in the Service, you are agreeing to these Terms of Use and to the Privacy Policy. Signing Up and Opting-In to the Service. By opting into the Service, you provide prior express written consent (as defined by the Telephone Consumer Protection Act) to receive marketing and non-marketing text messages, including those sent using an automatic telephone dialing system, prerecorded voice, or automated or AI-assisted technology. You may revoke consent at any time by replying STOP or by contacting Customer Service. Revocation will not affect messages sent prior to receipt of your request. More information on stopping the Service is set out below.

Valley Vet does not guarantee delivery of any message and shall not be liable for delayed, misdirected, blocked, duplicated, or undelivered messages.

Valley Vet is headquartered at 1118 Pony Express Hwy. in Marysville, KS, and may send text messages from this address.

Enrollment in the Service requires you to provide your mobile phone number and to agree these Terms of Use. Only United States mobile numbers are eligible to participate. You may not enroll if you are under 18 years old. Before the Service will start, you must agree to these Terms of Use. Valley Vet reserves the right to change the short code, phone number, or RCS agent from which messages are sent, or to stop offering the Service at any time with or without notice.

By opting into the Service, you:

1. Authorize Valley Vet to use auto dialer or non-auto dialed technology to send SMS/text messages, which may be automated or AI-generated, to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in) at any time and frequency.
2. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
3. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
4. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please contact [email protected]. To view and retain an electronic copy of these Terms of Use or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

A. Content You May Receive

Once you affirm your choice to opt-in to the Service on short code 72402, the timing and frequency of messages may vary based on your interactions and initiated texts. You may receive alerts about Valley Vet products and services, including, but not limited to:

1. Sale promotions
2. Event information
3. Product launch announcements
4. Cart reminders
5. Back in stock alerts
6. Price drop alerts
7. Low inventory alerts

B.Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Valley Vet may add or remove any wireless carrier from the Service at any time without notice. Valley Vet and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

C. To Stop the Service

To stop receiving SMS/text messages from Valley Vet text the word STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to 72402 or reply to any of the SMS/text messages you receive from Valley Vet. After texting STOP to 72402, you will receive one additional message confirming that your request has been processed.

D. Questions

You can text HELP for help at any time to 72402. This will provide you with a self-service link to https://www.valleyvet.com/si_customerservice_1.html or call toll-free number 1-800-419-9524 for further assistance. You can also contact us at Valley Vet Supply, 1118 Pony Express Hwy., Marysville, Kansas 66508.

E. Changes to Terms

These mobile terms and conditions are subject to change at any time without notice.

27. AUTOMATIC RENEWAL, AUTOSHIP, SUBSCRIPTION, PRODUCT AVAILABILITY, AND RECURRING PURCHASE TERMS

Certain products, services, autoship programs, replenishment programs, memberships, discounts, recurring delivery programs, and other offerings made available through the Site (collectively, "Subscriptions") may be offered on a recurring or automatic renewal basis.

A. Enrollment and Authorization

By enrolling in a Subscription, you expressly authorize Valley Vet and its authorized payment processors to charge your designated payment method on a recurring basis for all applicable charges, including product charges, subscription fees, shipping and handling charges, taxes, and any other amounts disclosed during enrollment, without obtaining additional authorization before each recurring charge.

You acknowledge and agree that your Subscription will automatically renew and continue until canceled by you or terminated by Valley Vet in accordance with these Terms.

B. Subscription Terms and Disclosures

The material terms of each Subscription, including billing frequency, renewal terms, pricing, shipment frequency, cancellation procedures, and any promotional terms, will be disclosed at or before enrollment. By enrolling in a Subscription, you acknowledge that you have reviewed and accepted the applicable Subscription terms.

C. Recurring Billing Authorization

You authorize Valley Vet to charge your payment method at the intervals disclosed during enrollment until cancellation. Where a Subscription includes variable amounts due to taxes, shipping charges, discounts, promotions, product substitutions, or other lawful adjustments, you authorize Valley Vet to charge such amounts as incurred.

D. Promotional Pricing and Trial Offers

Valley Vet may offer introductory pricing, promotional discounts, free trials, or other incentives. Unless otherwise disclosed, upon expiration of any promotional or trial period, the Subscription will automatically continue at the then-current price unless canceled before the renewal date.

E. Payment Method Maintenance

You agree to maintain accurate and current payment information. If any charge is declined, rejected, disputed, reversed, or otherwise fails, Valley Vet may, without limitation:

1. Retry the charge;
2. Update payment information using available account updater services;
3. Delay or suspend shipments;
4. Suspend Subscription benefits;
5. Cancel the Subscription; and/or
6. Pursue collection of amounts lawfully owed.

F. Cancellation

You may cancel a Subscription at any time through your online account, by contacting Customer Service, or through any other cancellation mechanism made available by Valley Vet. Unless otherwise required by law, cancellation requests received after a recurring charge has been processed will apply prospectively and will not affect charges already incurred. Cancellation stops future renewals but does not affect charges or obligations already accrued.

G. Product Availability and Inventory Limitations

Subscription enrollment does not guarantee the availability of any product. Valley Vet reserves the right to limit quantities, delay shipments, suspend deliveries, backorder products, allocate available inventory among customers, or cancel any Subscription or order if inventory becomes unavailable, restricted, discontinued, recalled, or otherwise unable to be supplied.

Valley Vet shall not be liable for any delay, shortage, allocation decision, backorder, discontinuation, recall, manufacturer action, regulatory action, supply-chain interruption, transportation delay, or inability to fulfill any Subscription or order.

H. Manufacturer, Packaging, and Product Changes

Manufacturers may change product formulations, inactive ingredients, packaging, labels, branding, package sizes, product names, product numbers, sourcing locations, ownership, regulatory status, or other product attributes without notice to Valley Vet. Accordingly, Valley Vet reserves the right, to the extent permitted by law, to fulfill an order or Subscription using:

1. Updated manufacturer packaging;
2. Revised labels or branding;
3. Different package sizes containing equivalent aggregate quantities;
4. Successor products designated by the manufacturer;
5. Reformulated products; or
6. Equivalent products supplied by the same manufacturer or an affiliated manufacturer.

Product images, descriptions, labels, specifications, colors, package sizes, and other content displayed on the Site may not reflect the most current manufacturer information and are provided for illustrative purposes only.

You are responsible for reviewing the product actually received before use.

I. Product Discontinuation and Successor Products

If a subscribed product becomes unavailable, discontinued, restricted, recalled, or otherwise cannot reasonably be supplied, Valley Vet may:

1. Cancel the affected shipment;
2. Suspend future shipments;
3. Remove the product from the Subscription;
4. Offer a substitute product; or
5. Terminate the Subscription.

Valley Vet is not obligated to continue offering any particular product, manufacturer, formulation, package size, or promotional pricing.

J. Pricing Changes

Valley Vet reserves the right to modify Subscription pricing at any time. Where required by law, advance notice of material price increases will be provided. Your continued participation in the Subscription after the effective date of a price change constitutes acceptance of the revised pricing.

K. Shipping and Delivery

Estimated shipment and delivery dates are estimates only and are not guaranteed. Valley Vet shall not be liable for carrier delays, weather events, governmental actions, labor disputes, supply-chain disruptions, manufacturer shortages, or other circumstances beyond its reasonable control.

L. Refunds

Except where required by applicable law or expressly stated otherwise by Valley Vet, Subscription charges become non-refundable once processed. Nothing in this Section limits any non-waivable rights under applicable law.

M. Modification or Termination of Programs

Valley Vet may modify, suspend, discontinue, or terminate any Subscription program, Autoship offering, recurring purchase program, membership benefit, discount program, shipping benefit, or related feature at any time. Where required by law, Valley Vet will provide notice of material changes.

N. Electronic Communications

You consent to receive Subscription-related disclosures, confirmations, renewal notices, pricing notices, shipment notices, cancellation confirmations, and related communications electronically, including by email, account notification, SMS message (where applicable), or posting on the Site.

O. Compliance with Applicable Law

Valley Vet intends its Subscription programs to comply with applicable automatic renewal and consumer protection laws.

If any portion of this Section is determined to be unenforceable under applicable law, such provision shall be interpreted and enforced to the maximum extent permitted by law, and the remainder of this Section shall remain in full force and effect.

28. Contact Us

If you have any questions or comments regarding these Terms of Use or the Site, please email us at [email protected], or write to us at Valley Vet Supply, 1118 Pony Express Hwy., Marysville, Kansas 66508.