Effective Date: April 5, 2022.
1. User's Acceptance of Terms
Arbitration Notice. This Agreement requires all disputes between you and Valley Vet (including its officers, directors, employees, agents, contractors, parents, affiliates, successors, and other companies under common control with us) to be resolved by binding arbitration on an individual basis, rather than by jury trials and class action proceedings. This Agreement also limits the remedies and damages available to you in the event of a dispute.
Notice of SMS Messaging. This Agreement also governs Valley Vet's use of SMS (text) messaging with you as provided in section 24 below. By providing your phone number you are agreeing to receive such messages.
2. Use of the Site
3. Pharmacy, Health, and Other Content is for Informational Purposes Only
All content available on the Site is provided for informational purposes only. All content available in any pharmacy portion of the Site, or in any other health portion of the Site, is provided for informational purposes only. Such information is not intended to be, and is not professional veterinary, medical, or human health advice, or a substitute for such advice, or for diagnosis, treatment, cure, or prevention of any health conditions for people or animals, and you should not rely on it as such. You should always seek the advice of a licensed veterinarian or medical doctor if you have any questions about any of the information you receive from the Site. We do not represent or guarantee that such information is accurate, complete, or timely. We offer information, articles, and advice through the Site for educational purposes only. Any information offered through the Site is not intended to diagnose, treat, or cure people or animals, and is not a substitute for veterinary care provided by a licensed veterinarian, or medical care provided by a licensed medical doctor, as applicable.
4. Licenses for Use of the Site and Information
5. Changes to these Terms
6. Changes to the Site
We reserve the right to terminate, change, suspend, or discontinue any aspect of the Site, including information, data, text, sound, photographs, graphics, video, messages, or other materials, as well as features and hours of availability. These and any other changes to the Site may be made in our sole discretion, and without prior notice to you. Valley Vet will not be liable to you or any other party for making such changes. We may also impose rules for and limits on use of the Site, or restrict your access to all or any part of the Site, without notice or penalty.
All trademarks, servicemarks, logos, and trade names on the Site-whether registered or unregistered-are proprietary to Valley Vet, or to other companies where indicated. You may not reproduce, download, or otherwise use any such trademarks, servicemarks, logos, or trade names without the prior written permission of Valley Vet, or other appropriate owner.
9. Prohibited Activities
When using the Site, you must not:
- send or otherwise transmit to or through the Site any unlawful, infringing, harmful, harassing, defamatory, threatening, vulgar, or otherwise objectionable material of any kind;
- misrepresent your identity or affiliation in any way;
- access data, servers, or accounts that you have not been authorized to access;
- post material that is not your own, or that you do not have permission to use, such as copyrighted materials, trade secrets, or other material that infringes on another's intellectual property, privacy, or publicity rights;
- interfere in any way with the security of the Site or our networks, or attempt to use the Site to gain access to any other computer system;
- attempt to, or actually probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures without proper authorization;
- attempt to, or actually interfere with service to any user, host, or network, including by submitting a virus to the Site, overloading, "flooding," "mailbombing," or "crashing"; or sending unsolicited email, including promotions or advertising of products or services;
- violate any applicable laws or regulations, or encourage conduct that may do so; or
- assist or permit any person engaging in any of the activities described above.
10. Site Security
You are prohibited from violating, or attempting to violate, the security of the Site. Any such violation may result in criminal and civil penalties against you. Valley Vet will investigate any alleged or suspected violations, and if a criminal violation is suspected, we will cooperate with law enforcement agencies in their investigations.
11. Unsolicited Ideas
12. International Use
We control and operate the Site from our offices in the United States of America, and all information is processed within the United States. We do not represent that materials on the Site are appropriate or available for use in other locations. Those who choose to access the Site from outside the United States do so voluntarily, and are responsible for compliance with their local laws. Any offer for any product, service, information, or promotion on the Site is void where prohibited.
13. Links to Other Websites
The Site may contain links to other websites for your convenience. If you follow these links, you will leave the Site. Some of these third-party websites may use Valley Vet's trademarks, servicemarks, or logos under license from Valley Vet. We are not responsible for the availability or content of these other websites, or for any experience you may have with such third-party websites, whether Valley Vet is affiliated with the owners of such websites or not. Our decision to provide links to these websites should not be interpreted as endorsement or approval by Valley Vet of the organizations sponsoring such third-party websites, or of their products or services.
14. Copyright Claims
The Digital Millennium Copyright Act (DMCA) provides recourse to copyright owners who believe their rights under the United States Copyright Act have been infringed on the internet. If you are a copyright owner, or the agent of a copyright owner, and you believe that any content on the Site infringes your copyrights, you may submit a notification under the DMCA. Valley Vet's designated copyright agent to receive notifications and counter-notifications of claimed infringement can be reached by mail addressed to Valley Vet Supply, Attn: Copyright Agent, 1118 Pony Express Hwy., Marysville, Kansas 66508.
15. Jurisdictional Issues
The Site is controlled and operated by Valley Vet from its offices within the state of Kansas, in the United States of America. It is aimed for users located in the United States. Persons who choose to access the Site from outside the United States do so on their own initiative and are responsible for compliance with local laws, if applicable. Access to the Site from jurisdictions where the contents of the Site are illegal or penalized is prohibited. No information from the Site may be downloaded or otherwise re-exported (i) into a country or to a national or resident of a country to which the United States embargoes or sanctions goods, services, or technology; or (ii) to anyone on the United States Treasury Department's list of Specially Designated Nationals, or the United States Commerce Department's Table of Denial Orders. By using information from the Site, you represent and warrant that you are not on any such list; are not located in any such country; and are not a national or resident of any such country.
16. Termination of Use of Site
17. No Guarantees
You acknowledge that Valley Vet does not represent or guarantee the accuracy, reliability, availability, timeliness, performance, completeness, or suitability of any of the materials or any other content available on the Site. You acknowledge that such content may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors.
18. Disclaimer of Warranties
ALL OF THE CONTENT AVAILABLE ON THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, VALLEY VET DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VALLEY VET DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VALLEY VET DOES NOT WARRANT THAT INFORMATION ON THE SITE IS ACCURATE, COMPLETE, OR USEFUL. VALLEY VET DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES REGARDING THE USE OR THE RESULTS OF THE USE OF THE CONTENT ON THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. Applicable law may not allow the exclusion of implied warranties, so some or all of these disclaimers may not apply to you.
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY SITE LINKED TO IT.
19. Limitation of Liability
TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL VALLEY VET BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR INDIRECT DAMAGES RESULTING FROM THE USE OF THE SITE; THE INABILITY TO USE THE SITE; LOSS OF PRIVACY; LOSS OF CREDIT; STOLEN IDENTITY; BREACH OF CONFIDENTIALITY OF PERSONAL OR OTHER INFORMATION YOU PROVIDE TO US; LOSS OF DATA; LOSS OF PROFITS; OR YOUR USE OF ANY WEBSITE REFERENCED OR LINKED-TO FROM THE SITE-EVEN IF VALLEY VET OR A VALLEY VET AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Applicable law may not allow this limitation of liability, so it may not apply to you.
IF, DESPITE THE LIMITATIONS ABOVE, VALLEY VET IS FOUND LIABLE FOR ANY LOSS OR DAMAGE THAT ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH ANY SUCH OCCURRENCES, THE LIABILITY OF VALLEY VET WILL IN NO EVENT EXCEED ONE THOUSAND DOLLARS ($1,000).
You agree to indemnify and hold harmless (including from costs and attorney fees) Valley Vet, our officers, directors, employees, agents, contractors, affiliates, parents, successors, and any other companies under common control with us, from any claim or demand made by any third party due to or arising out of (i) your use of the Site or our products; (ii) any content you provide to the site; or (iii) your violation of this Agreement. Valley Vet reserves the right to assume the exclusive defense and control of any matter for which you are required to indemnify us (at your expense), and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without the prior written consent of Valley Vet. Valley Vet will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
21. Governing Law and Jurisdiction
This Site (excluding any linked sites) is controlled by Valley Vet from our offices in the state of Kansas, in the United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of Kansas, by accessing or attempting to access the Site, you and Valley Vet agree that any claim, cause of action, or dispute between you and Valley Vet will be governed by and construed under the statutes and laws of the state of Kansas, without regard to conflict-of-laws rules and the United Nations Convention on the International Sales of Goods. This includes, without limitation, any claim, cause of action, or dispute relating to your use or attempted use of the Site; your interactions and communications with Valley Vet; Valley Vet's collection, use, sale, disclosure, or deletion of your personal or other information; and your privacy, whether such claims are based in contract, tort, statute, equity, or other legal basis.
22. Jury Trial and Class Action Waiver: Binding Arbitration
Any and all claims, causes of actions, and disputes between you and Valley Vet-including, without limitation, any claim, cause of action, or dispute relating in any way to your use or attempted use of the Site; any communication with Valley Vet; information you provide to Valley Vet; information that is collected, used, sold, disclosed, or deleted by Valley Vet; and products or services sold or distributed by Valley Vet-will be resolved by binding arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law will apply to this Agreement. This Jury Trial and Class Action Waiver: Binding Arbitration section will include any claims, causes of action, and disputes between you and the officers, directors, employees, agents, contractors, suppliers, successors, and assignees of Valley Vet. Each party will and must pay their own costs to file and or proceed with any arbitration hereunder. The arbitrator or arbitration panel must comply with Section 19 above. The prevailing party in any dispute hereunder shall be entitled to recover their costs so expended, including reasonable attorneys' fees.
YOU AND VALLEY VET AGREE TO WAIVE ANY RIGHT TO ASSERT ANY CLAIMS AGAINST THE OTHER PARTY AS A REPRESENTATIVE OR MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION, EXCEPT WHERE SUCH WAIVER IS PROHIBITED BY LAW OR DEEMED BY A COURT OF LAW TO BE AGAINST PUBLIC POLICY. TO THE EXTENT EITHER PARTY IS PERMITTED BY LAW OR COURT OF LAW TO PROCEED WITH A CLASS OR REPRESENTATIVE ACTION AGAINST THE OTHER, THE PARTIES AGREE THAT: (I) THE PREVAILING PARTY SHALL NOT BE ENTITLED TO RECOVER ATTORNEYS? FEES OR COSTS ASSOCIATED WITH PURSUING THE CLASS OR REPRESENTATIVE ACTION (NOT WITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT); AND (II) THE PARTY WHO INITIATES OR PARTICIPATES AS A MEMBER OF THE CLASS WILL NOT SUBMIT A CLAIM OR OTHERWISE PARTICIPATE IN ANY RECOVERY SECURED THROUGH THE CLASS OR REPRESENTATIVE ACTIONTHAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS, AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND VALLEY VET WAIVE ANY RIGHT TO A JURY TRIAL. NOTWITHSTANDING THE FOREGOING, VALLEY VET, IN ITS SOLE DISCRETION, MAY (1) OPT TO SEND ANY DISPUTE TO SMALL CLAIMS COURT IN KANSAS CITY, KS OR KANSAS CITY, MO IF SUCH DISPUTE MEETS THE JURISDICTIONAL REQUIREMENTS, OR (2) OPT TO HAVE SIMILAR DISPUTES HEARD AND DECIDED (OR SETTLED) AS ONE SINGLE ACTION IN ARBITRATION, AND IF IT SO OPTS YOU AGREE TO PROCEED IN SUCH MANNER WITH ANY DISPUTE HEREUNDER. WITH RESPECT TO (1), YOU HEREBY CONSENT TO THE PERSONAL JURISDICTION OF SUCH COURTS.
The AAA Consumer Arbitration Rules are available online at ADR.org, or by calling the AAA at 1-800-778-7879. AAA and the parties must comply with the following rules: (a) for any claim where the total amount in controversy is less than $10,000 (ten thousand US dollars), the arbitration will be conducted by telephone, online, or be based solely on written submissions, and the specific manner will be chosen by the party initiating the arbitration; (b) the arbitration will be conducted by an arbitrator in Kansas City, Kansas or Kansas City, Missouri who is approved or otherwise affiliated with the AAA; (c) the arbitrator may award monetary damages, injunctive, or declaratory relief only in favor of the individual party seeking relief, and only to the extent necessary to provide relief warranted by that party's individual claim; (d) unless otherwise requested by Valley Vet in a signed writing specifically noting the subject matter, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding; and (e) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If subparagraph (d) above is found to be unenforceable, this mandatory arbitration provision will be null and void, but the jury trial and class action waiver provisions will remain in effect.
If a dispute arises, we strongly encourage you to first contact our Customer Service Department before starting an arbitration or filing a claim in small claims court. We value our relationships with our customers and will try to resolve your claims informally and quickly. All claims you bring against us must be resolved in accordance with this "Jury Trial and Class Action Waiver: Binding Arbitration" section. All claims filed or brought contrary to this "Jury Trial and Class Action Waiver: Binding Arbitration" section will be considered improperly filed and void and you agree to reimburse Valley Vet for any costs, including attorneys' fees, expended to have the dispute dismiss and properly filed in arbitration.
24. SMS/Text Messaging, Mobile Terms & Conditions
By opting into the Service, you:
- Authorize Valley Vet to use auto dialer or non-auto dialed technology to send SMS/text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
- Acknowledge that you do not have to agree to receive messages as a condition of purchase.
- Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
Content You May Receive
Once you affirm your choice to opt-in to the Service on short code 72402, your message frequency may vary. You may receive alerts about Valley Vet products and services, including, but not limited to:
- Sale promotions
- Event information
- Product launch announcements
- Cart reminders
Once you affirm your choice to opt-in to the Service on short code 83667, your message frequency may vary. You may receive alerts about:
- An order has been placed
- An order has been shipped
- An order has been delivered
Charges and Carriers
Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.
Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. ValleyVet.com may add or remove any wireless carrier from the Service at any time without notice. ValleyVet.com and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.
To Stop the Service
To stop receiving SMS/text messages from Valley Vet text the word STOP to 72402, or to 83667 at any time or reply STOP to any of the SMS/text messages you receive from Valley Vet. After texting STOP to 72402 or 83667, you will receive one additional message confirming that your request has been processed.
You can text HELP for help at any time to 72402 or 83667. You can also contact Valley Vet at 800-419-9524 for further assistance.
Changes to Terms
These mobile terms and conditions are subject to change at any time without notice.
25. Contact Us